When?

Unresolved bugs

Change requests that impacts business

Source code available but no / limited vendor support

Software Maintenance Support Services

  • Systematic Audit of the Issues & record findings
  • Covers
    • Bug fixes
    • Enhancements / Change requests
    • Performance Tuning
    • DB Optimization
    • New modules / changes to existing modules
  • Prioritize after discussing with Stakeholders
  • Implication Analysis and Estimation of Time & Cost
  • Proof of Concept (free evaluation)
  • Delivery of bug-free application – Phased approach
  • Long Term Software Maintenance Support Structure

What
we
do

Technologies

ERP

  • SAP
  • Oracle/JDE
  • MS Dynamics
  • INFOR
  • EPICOR
  • Open Source

Legacy

  • RPG, AS/400
  • COBOL/400
  • Informix
  • Ingres
  • Mainframes
  • Visual Basic/VBA

Web/Mobile

  • .NET/C#
  • Java/J2EE
  • Oracle ADF
  • Websphere/Weblogic
  • Android/iOS
  • PHP/Apache/Others

By Role

  • Business Analyst
  • Project Leads/Managers
  • Certified Consultants
  • Software Architects
  • QA/Process Managers
  • Leads/Developers

Leading KL based Manufacturing Company

Situation:

  • ERP on Legacy technologies
  • Too many unresolved bugs / issues
  • No Vendor Support
  • Source code available
  • No in-house IT Team

Key objectives for Support:

  • System Stability
  • Long Term Maintenance Support
  • Technology Upgrades

Our Solution and Success Story:

  • Analysis of all outstanding issues and CRs, Prioritized
  • Removal of all the major issues within 6 months
  • Created Functional & Technical Documentation
  • Implemented all outstanding Change requests
  • System stable within 12 months – Ready for Modernization

Success
Story